FAQs

What is a SOFIC?
SOFIC is a virtual conference for USSOCOM leadership to share emerging requirements, challenges, trends, and capability gaps, and for industry to respond by describing existing and emerging capabilities all from the comfort of your own home or office through your computer or mobile device.

How do I register for SOFIC?
Registration is now open. You can register online at SOFIC.org/Register.

When is the deadline to register for SOFIC?
There is not a deadline to register, however registrations received during the week of the conference may take a number of hours to process and receive login instructions.

What if I register for SOFIC and miss it?
Shortly after the conference ends, all the releasable presentations and recordings will be available in an on-demand format to all SOFIC registrants for 30 days. Refunds will not be given for no shows to the virtual event. 

What is On Demand?
On Demand will give you access to view over all releasable presentations and handouts from SOFIC to view at your own convenience until June 21, 2021.

When will I receive the instructions for attending SOFIC?
The week before SOFIC, registered attendees will receive an email from support@Digitellinc.com inviting you to create your password in the virtual platform. Upon login, you can also start to navigate through the platform. Please note that it may take a number of hours to process a registration and receive login instructions.

How much does it cost to attend virtually?
For registration rates, please visit the SOFIC registration webpage at SOFIC.org/Register.

Can my computer or mobile device handle SOFIC?
Most up to date computers and mobile devices such as laptops, desktops, and handheld tablets are capable of running SOFIC for you. On the virtual platform, you will be able to perform a "System Checker" that will analyze your internet browser, internet connection, and network settings to be sure they are optimized for your viewing experience. If there is a warning issued by this System Checker, simply click on the "Get Help" button or call the support number provided so that we can get you fixed up and ready for the virtual event.

Is it safe to use Zoom?
We will be using Zoom for Exhibitor Showcase meeting rooms and PEO one-on-one sessions.  Only conference attendees will have access to these Zoom rooms. Since all attendees will have registered through Maritz, created a SOFIC account, and have been verified through registration, Zoom is safe to use.

What do I need to do to participate in SOFIC?
First, please register. Once you receive your login information the week before SOFIC, you will need to login to the virtual platform landing page. After this, proceed to the Agenda tab, then select the session you want to attend and click on the name. The system will allow you into the session 15 minutes before the session starts.

Session & SOFIC Evaluation
Help us make SOFIC even better. After each session, an evaluation will be accessible under the Evaluations tab. 
Repeat this process for each session you review. After the event, please complete the Overall Evaluation which will be emailed to you.

Do I have access to all the sessions?
Similar to if you were attending the conference in person, you will be given the opportunity to select which sessions you would like to attend virtually. You can decide which sessions are of interest and attend those sessions.

Will I be able to see the presenters for each session?
Yes, you will be able to see both the speaker and his or her slides.

Can I ask questions during the sessions?
We encourage you to ask questions at any time using the Questions area of the session.

Can I share my virtual conference login information with other members of my team?
No, your login information is unique to your individual registration. Only the registered attendee will be allowed to enter SOFIC. The questions asked and the polling conducted within that single login session are all tied to the account of the individual that purchased access to the virtual event.

Can I access and view recordings of any sessions from the conference?
Your virtual conference registration includes access to all releasable educational session recordings shortly after the event concludes. Don’t worry, you can view any sessions you missed out on for 30 days after the sessions are posted.   

What is the Exhibitor Showcase?
The Exhibitor Showcase will be similar to a virtual exhibit hall. Attendees will be able to view company profiles, products, and services. Companies that have selected either the Enhanced or Premium listings will be available in real time to answer questions. Additional benefits to the Premium listing is the capability to host a Zoom meeting room for up to 100 guests, a perfect opportunity for companies to showcase their latest and greatest products and services. Look for the red “Live” next to a company listing to see when a company is hosting a live presentation. New in 2021, Premium listings will also have the ability to host 1:1 meetings!

How do I visit the Exhibitor Showcase?
In SOFIC, please select the Exhibitor Showcase tab on the left-hand side of the page to browse through the profiles and select individual Showcases for more information.

How can I network with other attendees?
SOFIC will host several ways to interact with companies and other attendees. Attendees will be able to contact companies in the Exhibitor Showcase by clicking on “Exhibitor Showcase” on the left hand side. Once there, attendees can search the company listings and view contact information within the company profile. If the company has an Enhanced or Premium listing, they will also have the option to be live to chat with you within their listing. Premium listings will also have the ability to host a Zoom meeting room for up to 100 guests or meet with you 1:1.

Another way attendees will be able to connect is through the Networking Break Chat Lobby. This feature will give all attendees the ability to connect with each other through engaging discussions. Look for the Networking Breaks on the agenda and be sure to add them to “My Itinerary.”

Are there any social media hashtags associated with SOFIC?
We are excited to have you participate in the social media discussion by using the hashtag #SOFIC

Attendee Email List Scams
SOFIC exhibitors and attendees have reported receiving solicitations from vendors NOT affiliated with SOFIC – specifically regarding attendee list sales. We would like to remind all participants that NDIA does not distribute or sell an attendee mailing list or e-mail list for SOFIC. Any solicitation claiming to have a list of SOFIC attendees is fraudulent.

Registration Cancellation Policy
All cancellation and substitution requests must be made in writing by contacting customer service here. Cancellations for all registration categories received by May 7, 2021 will receive a refund minus a $100 cancellation fee. No refunds will be given for this event after May 7, 2021. Substitutions for this event are welcome in lieu of cancellations. Refunds are not given for no shows.

Login sharing is strictly prohibited. There will be no refunds given for technical difficulties.

 

NDIA reserves the exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, NDIA will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

 

Please Note: This policy does not apply to virtual exhibit booth cancellations.